Privacy Policy for Jones Roade

Last Updated: 2025.08.25

Jones Roade (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (jonesroade.com, “Site”), purchase our clean beauty products (including Uber-Black Mascara, Peppermint Lip Gloss, and other sulfate-, paraben-, and phthalate-free items), or interact with our services. By using our Site or engaging with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide, improve, and personalize your shopping experience, as well as to fulfill orders and communicate with you. This information falls into two categories:

a. Personal Information You Provide

  • Contact and Account Details: Name, email address (e.g., [email protected] for inquiries), phone number, shipping/billing address, and password (if you create an account).
  • Payment Information: Credit/debit card details, PayPal or other payment method information (note: we do not store full payment details—this is handled by our secure third-party payment processors).
  • Order and Communication Data: Details of products you purchase, inquiries you send (via email or Site forms), and preferences you share (e.g., favorite product categories).

b. Automatically Collected Information

  • Device and Browsing Data: IP address, browser type, operating system, device model, pages visited on our Site, time spent on pages, and referral sources (e.g., how you found our Site).
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons) to remember your preferences (e.g., language, shipping location), track cart activity, and analyze Site performance. You can manage cookie settings in your browser, but disabling certain cookies may limit Site functionality.

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes, including:

  • Fulfill Orders: Process and ship your purchases, send order confirmations, and update you on delivery status.
  • Communicate with You: Respond to your inquiries (via email or phone), send important updates (e.g., changes to our policies), and share personalized offers or product news (only if you opt in to marketing communications).
  • Improve Our Site and Products: Analyze browsing and purchase data to enhance Site usability, develop new clean beauty products (e.g., based on popular trends like peppermint lip care), and fix technical issues.
  • Protect Security: Detect and prevent fraud, unauthorized access, or other illegal activities to keep your information and our Site safe.
  • Comply with Laws: Fulfill legal obligations, such as tax reporting or responding to valid legal requests.

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted partners who help us operate our business, and only to the extent necessary to perform their services:

  • Third-Party Service Providers:
  • Payment processors (e.g., Stripe, PayPal) to handle payment transactions securely.
  • Shipping carriers (e.g., USPS, UPS) to deliver your orders.
  • Email service providers (e.g., Mailchimp) to send order updates or marketing emails (if you opt in).
  • Analytics tools (e.g., Google Analytics) to analyze Site traffic (these tools may collect data in accordance with their own privacy policies).
  • Legal and Regulatory Authorities: We may share information if required by law (e.g., a court order) or to protect our rights, safety, or the safety of others.

4. How We Protect Your Information

We take reasonable steps to safeguard your personal information from unauthorized access, loss, or misuse:

  • Secure Storage: We use encrypted servers and secure socket layer (SSL) technology to protect data transmitted between your device and our Site (look for the “https://” in the Site URL).
  • Limited Access: Only authorized team members (e.g., customer service, order fulfillment) have access to your personal information, and they are required to keep it confidential.
  • Third-Party Standards: Our service providers are required to follow industry-standard security practices and comply with this Privacy Policy.

While we strive to protect your information, no online system is 100% secure. We cannot guarantee absolute security, but we regularly review and update our measures to minimize risks.

5. Your Rights Regarding Your Information

You have the right to control your personal information and can exercise the following rights by contacting us at [email protected]:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct inaccurate information (e.g., a wrong shipping address).
  • Delete: Request the deletion of your personal information (subject to legal exceptions, such as retaining order records for tax purposes).
  • Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email, or by emailing us directly.
  • Withdraw Consent: If you previously consented to certain data uses (e.g., cookie tracking), you can withdraw consent at any time (e.g., via browser settings).

6. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. Parents or guardians with concerns can contact us at [email protected].

7. International Data Transfers

If you access our Site from outside the United States, your information may be transferred to and stored in the U.S. (where our servers are located). The U.S. may have different data protection laws than your country of residence, but we ensure transfers comply with applicable regulations (e.g., using standard contractual clauses approved by global authorities) to protect your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, laws, or technology. When we make changes, we will revise the “Last Updated” date at the top of this page and post the new policy on our Site. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will respond to your inquiry within a reasonable timeframe (typically 3–5 business days).