Shipping Policy | Jonesroadbeaute

Effective Date: August 24, 2025

At Jonesroadbeaute, we’re dedicated to getting your clean beauty essentials—from our sulfates-, parabens-, and phthalates-free Uber-Black Mascara to our cooling Peppermint Lip Gloss—delivered to you as quickly and reliably as possible. This Shipping Policy outlines our delivery timelines, shipping methods, costs, and other key details to keep you informed every step of the way. By placing an order on our website (www.jonesroadbeaute.com, “Site”), you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Shipping Eligibility and Locations

We offer shipping to most addresses worldwide, including all 50 states in the United States, U.S. territories (e.g., Puerto Rico, Guam), and international destinations (e.g., Canada, United Kingdom, Australia, EU countries). Please note:

  • We cannot ship to P.O. boxes, APO/FPO addresses, or military bases at this time—all orders must be shipped to a physical residential or commercial address.
  • For international orders, you are responsible for complying with local customs regulations, import duties, taxes, or fees imposed by your country. These charges are not included in your order total and will be collected by the shipping carrier or customs authority upon delivery. Jonesroadbeaute has no control over these additional costs and cannot predict their amount—we recommend checking with your local customs office for details before placing an order.

2. Order Processing Timeline

Before your order ships, we need time to verify payment, pick products from our warehouse, and prepare them for delivery. Our standard processing timeline is:

  • 1–3 business days from the date we receive your confirmed payment (excluding weekends, holidays, and peak periods like Black Friday/Cyber Monday).
  • You will receive an automated “Order Confirmation” email immediately after placing your order, and a separate “Order Shipped” email once your package has left our warehouse (this email includes a tracking number for easy monitoring).

Note: During high-demand periods (e.g., holiday seasons, product launches), processing times may be extended by 1–2 business days. We will notify you via email if there is a significant delay in processing your order.

3. Delivery Timelines

Once your order is processed and shipped, standard delivery takes 6–12 business days to reach your specified address. This timeline applies to all shipments, regardless of whether they are domestic (within the U.S.) or international—no additional distinction is made between domestic and international delivery windows.

Key details about delivery timelines:

  • Delivery timelines are estimates only and begin counting from the date your order is shipped (not the date you placed the order).
  • We partner with trusted carriers (e.g., USPS, UPS, FedEx, DHL for international orders) to fulfill deliveries. While we strive to meet the stated timelines, delays may occur due to factors beyond our control, including:
  • Customs clearance delays (for international orders);
  • Severe weather conditions, natural disasters, or carrier service disruptions;
  • Incorrect or incomplete shipping address provided by you;
  • Peak shipping periods (e.g., Christmas, New Year’s).

Jonesroadbeaute is not liable for delivery delays caused by third-party carriers or unforeseen circumstances. If your package is delayed beyond the estimated 12-day window, please contact our customer support team (details in Section 7) for assistance.

4. Shipping Methods and No Expedited Shipping

At this time, we only offer standard shipping for all orders—we do not provide expedited, overnight, or rush shipping options (e.g., 2-day delivery, next-day delivery). We’ve optimized our standard shipping process to balance speed and affordability, ensuring your clean beauty products arrive in a timely manner without unnecessary added costs.

All shipments include basic tracking functionality (when available), which allows you to monitor your package’s progress from our warehouse to your door. You can access tracking information by clicking the link in your “Order Shipped” email or by logging into your Jonesroadbeaute account and viewing your order history.

5. Shipping Costs

Shipping costs are calculated based on the total weight of your order and your shipping destination. You can view the exact shipping cost for your order before completing checkout—simply add products to your cart, enter your shipping address, and the cost will be automatically generated.

We occasionally offer free standard shipping promotions (e.g., “Free Shipping on Orders Over $50”). These promotions will be clearly advertised on our Site, and the free shipping discount will be applied automatically at checkout if your order meets the specified criteria.

Note: Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong product shipped, defective item) or the order is canceled before it is shipped (per our Refund Policy).

6. Address Accuracy and Order Changes

6.1 Providing a Correct Address

You are responsible for providing a complete, accurate, and up-to-date shipping address at checkout. This includes:

  • Full street address (including apartment/unit number, if applicable);
  • City, state/province, postal/zip code;
  • Country;
  • Valid phone number (for carrier to contact you if needed).

Incorrect or incomplete addresses (e.g., missing apartment number, wrong zip code) may result in:

  • Delivery delays;
  • Packages being returned to us as “undeliverable”;
  • Additional shipping fees to re-send the order (if the package is returned to us).

6.2 Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact our customer support team immediately at [email protected]. We can only modify the address if your order has not yet been shipped (i.e., before you receive the “Order Shipped” email). Once the order is in transit, we cannot change the address, and you will need to coordinate with the shipping carrier directly to redirect the package (fees may apply).

7. Missing, Lost, or Damaged Packages

7.1 Missing or Lost Packages

If you believe your package is missing (e.g., tracking shows “delivered” but you haven’t received it) or lost (e.g., tracking shows no movement for 7+ days), please contact us at [email protected] within 30 days of the estimated delivery date. We will:

  • Investigate the issue with the shipping carrier (including filing a lost/damaged package claim if necessary);
  • Provide you with updates on the investigation within 2–3 business days;
  • Offer a resolution, which may include:
  • A full refund to your original payment method;
  • A replacement order shipped to you at no additional cost (if products are in stock).

Note: For “delivered but not received” cases, we recommend checking with neighbors, building managers, or secure delivery locations (e.g., mailrooms) before contacting us—carriers sometimes leave packages in safe, unobvious spots.

7.2 Damaged Packages

If your package arrives damaged (e.g., broken product, torn packaging), please:

  1. Take photos of the damaged package and the affected product(s);
  2. Contact our customer support team at [email protected] within 7 days of delivery, including your order number and the photos;
  3. Keep the original packaging and damaged items (the carrier may require them for inspection).

We will review your request and resolve the issue promptly—options may include a full refund, a replacement product, or a store credit (your choice, subject to product availability).

8. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier rates, shipping methods, or business practices. When we make changes, we will revise the “Effective Date” at the top of this page and post the updated policy on our Site. We may also notify you of material changes via email (if you have provided your email address) or a prominent notice on the Site.

Your continued use of our Site and purchases after the effective date of the updated policy constitute your acceptance of the changes. We encourage you to review this policy regularly before placing an order.

9. Contact Us

If you have questions, concerns, or need assistance with shipping (e.g., tracking a package, updating an address, reporting a missing order), please contact our customer support team at:

Jonesroadbeaute

Email: [email protected]

Our team will respond to your inquiry within 1–2 business days and work to resolve any shipping-related issues as quickly as possible.